Service Optimum response times
At Synonyme.net we do whatever it takes, treating each job on a case by case basis, because your deadlines are our deadlines.
We are not only recognised by our clients for the quality of our work but also for the speed of our responses. We are guided by some very transparent and basic principles.
- We confirm the receipt of emails immediately and translate at a rate of 4000 words daily per language.
- At a certain work volume we activate our project management process, which involves a team of translators coordinated by a project manager. We will be in contact with you to make sure we understand your requirements, using direct, on the spot communication to make sure all your needs are being met and to clear up any questions.
- ON DEMAND SERVICE. This optimum response makes us the perfect solution for the translation of your press releases (which are a priority when promoting your business) as we can have up to 500 words translated within two hours.
We have a one hour response time for quoting prices, except for jobs involving special formatting, exotic languages or technical requirements.
Our processes are designed to minimise production time, reviewing and delivery to the client.
- Up to 500 words: delivery in 2 hours
- Up to 1,000 words: delivery within 6 hours.
- Up to 4,000 words: delivery in 24 hours
- Up to 16,000 words: delivery in 4 working days.
- For jobs of more than 16,000 words we will design a delivery schedule in accordance with the client's needs.